Our questions by category:

    Products

    It is best to wash our products in the colour wash programme with a colour detergent at a low spin speed. If available, set the water-plus programme in addition and add a dirt-trapping cloth. 


    Please do not wash our products in the delicate wash or cotton programme due to the different colours of the fabrics. This can lead to discoloration under certain circumstances. 


    The washing drum should also be sufficiently large. Pure cotton items such as pillows, nursing pads and changing mat covers can be washed at 40°C without any problems. All padded items should not be washed at more than 30°C. 

    In general this is of course possible. However, we recommend not doing this for all padded articles, as the processed materials can shrink in the dryer and the quality of the products suffers greatly.


    Pure cotton items such as pillows, nursing pads and changing mat covers can also be put in the dryer and ironed.

    Unfortunately, this is not possible yet, but we are working on it. However, it will take a while before it's possible. 

    For our padded play mats we use an extra shape-stable and especially thick volume fleece, which is about 3-4 cm thick. So your baby will still lie softly even on a hard tiled floor.

    For the padded play mats in the sizes 100x100 cm and 120x120 cm a normal washing machine with 5 or 6 kg capacity is perfectly sufficient. Only for the 140x140 cm padded play mat we recommend a washing machine with a capacity of 7 or 8 kg. 

    All our products are available in 12 patchwork designs. So you can either decorate the children's room in your favourite design or combine several designs.

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    Order

    If something is out of stock, it usually takes 1-2 weeks for us to get back behind with production. Otherwise, you can also contact our customer service and ask when the item will be available again.

    If an article is not available, it usually takes 1-2 weeks until we have it available again. Feel free to visit our online shop in the meantime to check if it's in stock again.

    No, unfortunately we do not offer this service. Especially for popular articles the demand is often high, therefore a reservation is not possible.

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    Payment

    We offer the following payment methods: Prepayment / bank transfer, Amazon Pay, PayPal, purchase on account, credit card and direct debit via the Plus-Service of PayPal. Further information about the payment methods can be found here: https://www.ullenboom-baby.de/en/payment-methods

    Unfortunately, it can happen that we cannot assign a payment to an order. It also happens that we send out a payment reminder because our system has not yet registered a recent payment receipt. If this is the case, you can always call us or send us an e-mail. You can find our contact details here:https://www.ullenboom-baby.de/en/contact

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    Shipping & Delivery

    All our products are immediately ready for dispatch. The delivery time will take 1-3 working days. You can find more information about shipping orders here: https://www.ullenboom-baby.de/en/shipping

    The shipping cost depends on the respective product, the delivery time and the order quantity. You can find more information about this here: https://www.ullenboom-baby.de/en/shipping

    As soon as we have shipped your order, we will send you an e-mail to confirm the shipment. In this e-mail there is a link that you can use to track the status of your package. If you have not received a shipping confirmation email, please contact our customer service department.

    We deliver our products exclusively with DHL. This is because we have found that DHL delivers parcels faster and in better condition than many other delivery services.

    We understand that it is annoying when you have to wait longer for the package you have been waiting for. Unfortunately, we cannot influence the speed of delivery once we have handed over the package to DHL or Deutsche Post.

     

    We always send a tracking code with the shipment confirmation mail (both for DHL packages and Deutsche Post shipments). If you have been waiting for some time, it is best to check the status of your shipment.  

     

    If you have been waiting for more than 7 days, feel free to contact our customer service and we will find a solution together.

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    Retoure & Credit Note

    If you have received a defective item, you are welcome to contact our customer service directly. It is best to send photos directly, on which the defect is clearly visible. Our customer service will then offer you a suitable solution. If you would like to return the item, this is of course possible as well. You can read how to do this under "How can I return an ULLENBOOM® article?" 

    Within 30 days after ordering you can return your ULLENBOOM® article free of charge.

    If you want to return an article, you can contact our customer service and we will send you a return label.

    As soon as we receive the return or you present the proof of return, it usually takes only about 1-3 working days until we process the return. In rare cases, it can take up to 10 days until the money arrives on your account.

    You can hand in your return parcel at any DHL branch if you have previously applied the free return label from us to the parcel.

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    Gift Voucher & Discounts

    Yes, we offer a discount to midwives. If you send us an easily recognizable picture of your midwife card to hey@ullenboom-baby.de, we will be happy to send you a discount code.

    Yes. We know that double luck also means double costs and we would like to support you. If you can send us some form of proof that you are expecting twins or have twins, we will gladly provide you with a discount code.

    If you have a voucher or want to redeem a discount code, you can do this directly in the order process. Simply enter your voucher or discount code in the field "Enter voucher code". Your invoice amount will then be automatically reduced by your voucher or discount code before payment.

    If your voucher or discount code does not work, it is possible that the code has already been redeemed. Discount codes may only be valid for a certain product group or may be linked to a minimum order value. Short-term discount promotions are only valid for a certain time. In this case, it is possible that the validity of the discount code has already expired. Only one discount code or voucher code can be redeemed per order.

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    Production & Materials

    The outer fabric of our products consists of 100% cotton. The inner fleece (the filling of the article) is 100% polyester. If you now put the weight of the respective materials in relation to each other, you'll get the mentioned material composition as it is written on the label. All the materials we use have been tested by the OEKO-TEX® Institute Hohenstein in accordance with STANDARD 100 (Product Class I: Articles for babies and toddlers) for harmful substances, chemicals and substances of concern.

    Unfortunately we do not offer our fabrics for resale.

    No, unfortunately we cannot offer this service.

    All products of our brand ULLENBOOM® are manufactured in a family business in Europe. During production we pay special attention to very good working conditions and fair wages for all employees. You can find out more about our production here: https://www.ullenboom-baby.de/en/about-ullenboom/production

    All materials used are specially selected for skin contact with babies. They are tested by the independent OEKO-TEX® Institute Hohenstein in Germany according to STANDARD 100 (Product Class I: Articles for babies and toddlers) for harmful substances, chemicals and for substances that can cause skin allergies, for example. Only when all of the strict test criteria for the materials used have been fulfilled will the end products receive the OEKO-TEX® certificate.

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    Newsletter & Contact

    The best way to reach us is via the contact form or by e-mail.  

    We will answer your request within 24 hours.  

    Here you can find the contact form: https://www.ullenboom-baby.de/en/contact

    And this is the e-mail address of our customer service: hey@ullenboom-baby.de

    On working days we are usually also available by telephone: +49 (0) 2261 701 8646

    On our homepage you will find a green pop up window that promises you a 5% discount on your next order. If you click on it, the registration form for the newsletter will open.  

    During the ordering process you also have the possibility to sign up for the newsletter to get all latest ULLENBOOM® news.


    If you are no longer interested in receiving our newsletter, you can simply click on "unsubscribe from newsletter" at the bottom of the newsletter mail and unsubscribe.

    Unfortunately, it happens quite often that a newsletter confirmation mail ends up in the spam folder of the email inbox. Please feel free to check there. If you do not find anything there, you can contact our customer service. In rare cases it can take up to 4 hours until the mail arrives.

     

    Please note: You can only register for the newsletter once with one e-mail address.

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    It is best to wash our products in the colour wash programme with a colour detergent at a low spin speed. If available, set the water-plus programme in addition and add a dirt-trapping cloth. 


    Please do not wash our products in the delicate wash or cotton programme due to the different colours of the fabrics. This can lead to discoloration under certain circumstances. 


    The washing drum should also be sufficiently large. Pure cotton items such as pillows, nursing pads and changing mat covers can be washed at 40°C without any problems. All padded items should not be washed at more than 30°C. 

    In general this is of course possible. However, we recommend not doing this for all padded articles, as the processed materials can shrink in the dryer and the quality of the products suffers greatly.


    Pure cotton items such as pillows, nursing pads and changing mat covers can also be put in the dryer and ironed.

    Unfortunately, this is not possible yet, but we are working on it. However, it will take a while before it's possible. 

    For our padded play mats we use an extra shape-stable and especially thick volume fleece, which is about 3-4 cm thick. So your baby will still lie softly even on a hard tiled floor.

    For the padded play mats in the sizes 100x100 cm and 120x120 cm a normal washing machine with 5 or 6 kg capacity is perfectly sufficient. Only for the 140x140 cm padded play mat we recommend a washing machine with a capacity of 7 or 8 kg. 

    All our products are available in 12 patchwork designs. So you can either decorate the children's room in your favourite design or combine several designs.

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    If something is out of stock, it usually takes 1-2 weeks for us to get back behind with production. Otherwise, you can also contact our customer service and ask when the item will be available again.

    If an article is not available, it usually takes 1-2 weeks until we have it available again. Feel free to visit our online shop in the meantime to check if it's in stock again.

    No, unfortunately we do not offer this service. Especially for popular articles the demand is often high, therefore a reservation is not possible.

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    We offer the following payment methods: Prepayment / bank transfer, Amazon Pay, PayPal, purchase on account, credit card and direct debit via the Plus-Service of PayPal. Further information about the payment methods can be found here: https://www.ullenboom-baby.de/en/payment-methods

    Unfortunately, it can happen that we cannot assign a payment to an order. It also happens that we send out a payment reminder because our system has not yet registered a recent payment receipt. If this is the case, you can always call us or send us an e-mail. You can find our contact details here:https://www.ullenboom-baby.de/en/contact

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    All our products are immediately ready for dispatch. The delivery time will take 1-3 working days. You can find more information about shipping orders here: https://www.ullenboom-baby.de/en/shipping

    The shipping cost depends on the respective product, the delivery time and the order quantity. You can find more information about this here: https://www.ullenboom-baby.de/en/shipping

    We deliver our products exclusively with DHL. This is because we have found that DHL delivers parcels faster and in better condition than many other delivery services.

    We understand that it is annoying when you have to wait longer for the package you have been waiting for. Unfortunately, we cannot influence the speed of delivery once we have handed over the package to DHL or Deutsche Post.

     

    We always send a tracking code with the shipment confirmation mail (both for DHL packages and Deutsche Post shipments). If you have been waiting for some time, it is best to check the status of your shipment.  

     

    If you have been waiting for more than 7 days, feel free to contact our customer service and we will find a solution together.

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    If you have received a defective item, you are welcome to contact our customer service directly. It is best to send photos directly, on which the defect is clearly visible. Our customer service will then offer you a suitable solution. If you would like to return the item, this is of course possible as well. You can read how to do this under "How can I return an ULLENBOOM® article?" 

    Within 30 days after ordering you can return your ULLENBOOM® article free of charge.

    If you want to return an article, you can contact our customer service and we will send you a return label.

    As soon as we receive the return or you present the proof of return, it usually takes only about 1-3 working days until we process the return. In rare cases, it can take up to 10 days until the money arrives on your account.

    You can hand in your return parcel at any DHL branch if you have previously applied the free return label from us to the parcel.

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    Yes, we offer a discount to midwives. If you send us an easily recognizable picture of your midwife card to hey@ullenboom-baby.de, we will be happy to send you a discount code.

    Yes. We know that double luck also means double costs and we would like to support you. If you can send us some form of proof that you are expecting twins or have twins, we will gladly provide you with a discount code.

    If you have a voucher or want to redeem a discount code, you can do this directly in the order process. Simply enter your voucher or discount code in the field "Enter voucher code". Your invoice amount will then be automatically reduced by your voucher or discount code before payment.

    If your voucher or discount code does not work, it is possible that the code has already been redeemed. Discount codes may only be valid for a certain product group or may be linked to a minimum order value. Short-term discount promotions are only valid for a certain time. In this case, it is possible that the validity of the discount code has already expired. Only one discount code or voucher code can be redeemed per order.

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    The outer fabric of our products consists of 100% cotton. The inner fleece (the filling of the article) is 100% polyester. If you now put the weight of the respective materials in relation to each other, you'll get the mentioned material composition as it is written on the label. All the materials we use have been tested by the OEKO-TEX® Institute Hohenstein in accordance with STANDARD 100 (Product Class I: Articles for babies and toddlers) for harmful substances, chemicals and substances of concern.

    Unfortunately we do not offer our fabrics for resale.

    No, unfortunately we cannot offer this service.

    All products of our brand ULLENBOOM® are manufactured in a family business in Europe. During production we pay special attention to very good working conditions and fair wages for all employees. You can find out more about our production here: https://www.ullenboom-baby.de/en/about-ullenboom/production

    All materials used are specially selected for skin contact with babies. They are tested by the independent OEKO-TEX® Institute Hohenstein in Germany according to STANDARD 100 (Product Class I: Articles for babies and toddlers) for harmful substances, chemicals and for substances that can cause skin allergies, for example. Only when all of the strict test criteria for the materials used have been fulfilled will the end products receive the OEKO-TEX® certificate.

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    The best way to reach us is via the contact form or by e-mail.  

    We will answer your request within 24 hours.  

    Here you can find the contact form: https://www.ullenboom-baby.de/en/contact

    And this is the e-mail address of our customer service: hey@ullenboom-baby.de

    On working days we are usually also available by telephone: +49 (0) 2261 701 8646

    On our homepage you will find a green pop up window that promises you a 5% discount on your next order. If you click on it, the registration form for the newsletter will open.  

    During the ordering process you also have the possibility to sign up for the newsletter to get all latest ULLENBOOM® news.


    If you are no longer interested in receiving our newsletter, you can simply click on "unsubscribe from newsletter" at the bottom of the newsletter mail and unsubscribe.

    Unfortunately, it happens quite often that a newsletter confirmation mail ends up in the spam folder of the email inbox. Please feel free to check there. If you do not find anything there, you can contact our customer service. In rare cases it can take up to 4 hours until the mail arrives.

     

    Please note: You can only register for the newsletter once with one e-mail address.

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